Policies
COVID - 19
Due to the current pandemic Grooms with Laura is now doing only curbside drop off and pick up. We are only doing payments through debit and credit we are not accepting cash. Laura will be wearing a mask and clients are asked to wear one as well before you sign or fill out any papers you will be asked to sanitize your hands.
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Cleaning of the Grooms with Laura home salon has been increased. The salon is cleaned in between each grooming appointment, this includes the disinfection of all grooming tools and equipment.
Vaccinations
Grooms with Laura requires that all pets be up to date with their vaccinations. For Dogs that means that their DA2PP, Bordetella (also known as the Kennel Cough vaccine) and Rabies vaccinations need to be up to date. Little Pets like Rabbits and Guineapigs do not need vaccinations thus do not require any to be groomed at Grooms with Laura.
Proof of your pet's vaccination status needs to be present at their grooming appointment. A vaccination certificate and a pet health passport are both valid proof of vaccination.
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The vaccination policies are in place to keep every pet who comes to Grooms with Laura is healthy.
Appointments
Grooms with Laura is a strictly appointment only. We do not accept walk-ins.
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Drop offs should be as close to the scheduled appointment time as possible. If you will be running late please call Grooms with Laura we are very understanding and are willing to work with you. If you are 20 minutes late with no communication your appointment will be considered as a missed appointment.
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Pick ups should be with in 15 - 30 minutes after you have been informed that your pet's groom is all done. If they are not picked up with in this time frame with out a prior pick up time agreement additional charges may be issued.
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These policies are in place to ensure that appointments are kept private.
Health Concerns and Medical Conditions
If your pet has any medical condition or health concerns they must be disclosed. This includes infections, skin infections, positive for parasites, chronic health issues (heart conditions, neurological conditions, diabetes, etc.) allergies and recent surgeries.
This is to ensure the health and safety of your pet.
Behavior Concerns
If your pet has any behavioral concerns they must be disclosed. These behaviors include aggressive behavior towards other animals and people, anxiety issues, property damaging behaviors, house training difficulties and any fears they have. This is to protect not only the groomer but your pet.
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If there are any concerning behaviors that are seen (such as aggression) Grooms with Laura will inform you of them.